Frequently Asked Questions
Everything you need to know about bringing White Donkey quality into your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items, please allow 7-14 business days for specialized freight delivery to ensure your products arrive in perfect condition.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for an additional fee on select furniture items. This includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home textiles and decor?
We accept returns on unused and unwashed textiles, as well as undamaged decor, within 30 days of delivery. Please ensure items are in their original packaging to receive a full refund.
How can I track my White Donkey order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At White Donkey, we prioritize environmental responsibility. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our ecological footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna for larger home investments.